Return policy

At homeit, we strive for your satisfaction: we are only happy if you are. As such, you can choose to return the homeit equipment and ask for a full refund within 20 working days of the date of purchase, no strings attached. We only ask you to return the equipment in its original box and packaging, in the same condition you received it. Provided these conditions are met, homeit will return the equipment in its entirety.

Apart from this, we also offer a 6 or 24-month, according to the applicable law, warranty on all equipment. Please see more details below.

How to ask for a Return/Refund

To ask for a Return or Refund, please write us at support@homeit.io with the email subject “Return”. Our Support Team will answer you in less than 5 working days to initiate the refunding process. It involves the following steps:

  1. Return the equipment to the address specified by our Support Team.
  2. Our Support Team will inspect the equipment returned and answer you in less than 3 working days.
  3. Respecting the conditions mentioned above, a credit note is then issued which is automatically sent to the email of the customer file and an email with instructions on the refund is sent.

Warranty

Homeit offers a 6 or 24-month warranty on all equipment. The warranty does not cover the natural wear and tear of the equipment, which is mainly found on the electrical strikes and keypads.

Warranty situations require a longer resolution time, because they are subject to a technical verification process. When the guarantee is accepted, the product will be replaced by the same item whenever possible or the cost of the product will be refunded.

If the warranty is not accepted, the equipment will be shipped again after payment of new shipping charges:

  • The warranty is of a 6 or 24 months on all the elements comprising the homeit KIT: homeit BOX, electric strike, electric lock, keypads and PoE transformer.
  • The warranty on the equipment is activated at the time of purchase, upon proof of payment.

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