Terms and Service Conditions

Shipping and Returns

  • After receiving the payment confirmation, the equipment is sent to the delivery address provided by the customer, within a maximum period of 7 working days, except in cases of force majeure.
  • After purchase, the customer has a period of 15 calendar days to return the equipment, provided that it is received by homeit in the exact conditions in which it was sold.
  • In case of a return, the refund will be made after validation of compliance with the conditions described above, which will occur within a maximum period of 14 consecutive days, after receipt.

Installation Services

  • homeit has a network of partners that provide installation services and local technical assistance that our Customers can use. If you choose to use these services, you must contact the partner/installer of your choice, to schedule and obtain an associated quote. You can check the list here for the list of homeit installers.

Customer Support, Technical Assistance and Warranties

  • Customer Support is provided through the address support@homeit.io, between 9:00 and 18:00, on working days.
  • The technical assistance service at the installation site of homeit equipment is provided by authorized homeit partners/installers. Whenever the Customer wishes to request these technical assistance services, he must first contact homeit Technical Support, through the address support@homeit.io, indicating his telephone contact for a possible contact of our Technical Support and describing the problem in full detail. homeit Technical Support will carry out a remote diagnosis and contact the Customer by telephone or email, according to what the situation in question justifies and always solve the eventual problem, in the shortest possible time. This service is available in two different ways:

 

    • Remote Basic Technical Support Service, without any associated cost, in which communication is exclusively carried out by email (support@homeit.io), with a response period of up to 72 hours, on working days, except in cases of force majeure.

 

    • Premium Remote Technical Support Service, with a monthly cost of €1.50 (VAT included) for each installed homeit box. This service guarantees the Customer a response time to technical support requests, of up to 6 hours, by phone and/or email (support@homeit.io). Subscribing to this service implies a 12-month contract (renewable) and the right to preferential commercial conditions in the purchase of equipment, services and warranty extension (consult the Sales Department for more information).

 

  • According to the current legislation, the equipment warranty period sold by homeit is 6 months for professional use and 3 years for private use. The equipment warranty starts at the moment of receipt by the Customer and covers all manufacturing defects or deficient functionality that do not result from improper use, unforeseen connections or functionality or damage inflicted by third parties.

 

  • Technical Assistance Services and Warranty do not cover any costs arising from data communication problems that are directly associated with connections through devices external to the system. This includes WIFI network repeaters, network switches and powerline devices.
  • The repair or replacement of equipment sold by homeit, under warranty conditions, always implies sending them to our Technical Support, by the Customer, for technical verification. This verification and its result are carried out within a maximum period of 5 working days, except in cases of force majeure.

 

  • homeit reserves the right to change the Technical Assistance Services Terms and Conditions, including timetables and prices, except the Equipment Warranty Terms and Conditions.

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